Entries by The Hayzlett Group

Better is Better

The most important message for small businesses and this final mirror test is not “get a tank” but “think and act like a tank.”

Know what your weapons are and how to compete with them.  Know your targets and …

Pareto’s Principle

In order to drive your change, you have to know who your best customers are.  If you are not sure, just remember Pareto’s Principle, or the “80-20 Rule”, which states that 80 percent of your business comes from 20 percent …

Add Value

Do you know how much I love the warm cookies they serve at the Doubletree?  I think about them when I am at other hotels.

We often focus on adding value with your customers, that’s easy… get to know your …

Friendsourcing

For my new book, Running the Gauntlet, I was looking for advice and information on what it took to be become an agent of change.  I turned to the smartest and most reliable people I know, my friends, and asked …

Stuff Yourself

It’s Thanksgiving, and I’m reminded of this excerpt from a favorite leader of mine in his book, The Real Story of the First Thanksgiving:

“…and that it would be more becoming the gratitude they owed to the divine being, …