Chapter 12: Build the Architecture to Support Your Leadership
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It’s one thing to learn to fire yourself from the jobs…
Chapter 11: Accept and Encourage Mistakes
When I asked my friend Linda Sawyer, North American CEO of…
Chapter 10: Inspire Your People
When you're changing, even the best people can be difficult. …
Chapter 9: Fire the Right People
It's easier to change the person in the job than it is to…
Dr. Martin Luther King Jr. Day
Much will be written today about the incredible contributions…
Chapter 8: Cause Tension and Work Across the Seams
Leaders are seam operators, they don't get involved in the…
Chapter 7: Be Relentless in Driving Change
In my own company, I like to create an atmosphere where my…
Chapter 6: You Can't Be Cool and Look Like Elmer Fudd!
No matter what your age, your business should look and feel…
Chapter 5: Live Your Brand Promise
Standing by your principles in those situations when it is…
Chapter 4: Know Your Conditions of Satisfaction
As Churchill said, "There is nothing wrong with change if…
Chapter 3: Use Fear to Your Advantage
Fear stops most people. Change agents welcome it. Get past…
Chapter 2: Ask the Right Questions
Change begins by changing the questions. Who would want a…