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Leadership Mistakes You Can Learn From
As a leader, you make dozens of decisions daily. These decisions…
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Chapter 32: Don't Cut Corners
"Innovation is doing something better that people will pay…
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Chapter 31: Encourage Creativity
Change agents must refuse to compromise on creativity when…
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Chapter 30: Create Scalable Plans that Grow With Your Business
The foundation of scale is all about zeros. Just add or…
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Chapter 29: Establish a Focused Executive Program
A Focused Executive Program comes down to one word: relationships. …
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Chapter 28: Engage Customers on Social Media
Several change agents I spoke to bravely admitted they had…
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Chapter 27: Make Customer Service Part of Your DNA
Customer service is all about capturing and listening to…
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Chapter 26: Create a Customer Service Mantra
Customers don't and won't care about you until you deliver…
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Chapter 25: Build Personal Relationships
What are you doing to find out more about how you serve your…