Chapter 24: Grow a Thick Skin and Take the High Road

Change agent are always going to hear more negative than positive
comments even when they succeed — or perhaps especially when they succeed.  Pauline Kael, the former film critic for The New Yorker, was once asked how she felt about everyone either loving her or hating her.  Her answer?  “That means everyone is reading me!”  We need to remain thick-skinned and unemotional, and ignore the critics.  Remember Dale Carnegie’s words:  “Any fool can criticize, condemn, and complain- and most fools do.”