Chapter 8: Cause Tension and Work Across the Seams

Leaders are seam operators, they don’t get involved in the day-to-day.  I tell my team all the time, “I don’t want to know or hear about how the sausage is made unless someone died.”  It’s a fine balance to keep informed and push the questions that cause tension while not getting overly involved in the details. How about you? Give me an example of when you created tension in order to affect positive change.